Shipping policy

Shipping Policy

Last updated: April 2026

We aim to get your order to you quickly and reliably and give you confidence that if something’s not right, returns are straightforward.

Order Processing

Orders are processed within 1 working day (Monday–Friday).

Order before 2pm for same-day dispatch (where possible).

You’ll receive a confirmation email with tracking details once your order has been shipped.

UK Delivery

  • Standard Delivery: 2–3 working days

  • Next Day Delivery: Order before 2pm

Shipping costs are calculated at checkout.

Packaging & Protection

All items are securely packaged to ensure they arrive in the condition you expect:

  • Rackets are protected and boxed

  • Apparel is shipped with tags intact

  • Accessories are carefully packed

Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking link via email.

If you haven’t received this, please check your spam folder or contact us at info@palopadel.co.uk.

Delivery Notes

  • Delivery times are estimates and may vary during busy periods

  • Some deliveries may require a signature, particularly for higher-value items

  • Courier delays are outside our control, but we’ll always assist where possible

Returns & Eligibility (Summary)

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

  • Items must be unused, unworn, with tags, and in original packaging

  • You must request a return before sending items back

  • Proof of purchase is required

If your return is approved, you’ll receive instructions and a return shipping label.

Items sent back without prior approval will not be accepted.

For full details, please see our Returns Policy.

Damaged or Incorrect Items

Please check your order on arrival.

If your item is damaged, defective, or incorrect, contact us at info@palopadel.co.uk as soon as possible so we can resolve the issue quickly.

Address Accuracy

Please ensure your delivery details are correct at checkout.

We’re unable to amend orders once they’ve been dispatched.

Need Help?

If you have any questions about shipping or returns, contact us at:

info@palopadel.co.uk

We aim to respond the same day during office hours (often within a few hours).